YOUR ADVOCATE. YOUR NAVIGATOR. YOUR VOICE.
Landmark Care Navigation provides expert, clinical guidance for individuals and families navigating complex healthcare decisions from diagnosis to discharge, insurance appeals to end-of-life planning.
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We worked together in the ICU and I watched her do things that are hard to put into words. She would walk into a room where a family was falling apart, siblings in conflict, no plan, no documents, no one who understood what the doctors were saying, and within an hour that family had direction. Not because she told them what to do. Because she listened in a way that helped them figure out what they actually wanted.
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Years later, when I was trying to find the right specialist to assess my son’s care needs, I called LaCinda. She did what she always does she listened, she asked the right questions, and she helped me find the appropriate provider without making me feel like I was starting from zero in a system I barely understood, even as a healthcare professional.
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She played a vital role in discussions with families, and easily built patient rapport due to her kind and caring demeanor. She collaborated effectively with the various medical teams and was known to be highly dependable. Throughout all of our interactions, she was extremely helpful and professional. I felt more confident in knowing that our patients were being taken care of with a social worker like Ms. Jones on our team
